Innovative Management Systems Incorporated
Position:
Provider Service Coordinator (Vietnamese/Chinese Speakers)Hybrid:
Work from Home and In-OfficeNon-ExemptPay Range:
Starting $20 - $25 per hour or depending on experience.
Full TimeBenefits Eligible:
Medical, Dental, Vision, Holidays, PTO, PSL, etc.
May need to travel via automobile or reliable transportation required.
We are looking for an applicant that is bi-/multi-lingual in Vietnamese, Chinese (Mandarin/Cantonese), Korean preferred.
The Provider Service Coordinator (PSC) is an integral part of the Provider Services Department with a primary goal to improve quality, act as an advocate to our Providers and Members while providing concierge services.
The PSC must be able to utilize all policies and resources to answer questions and direct Providers and Members in order to resolve their concerns.
The PSC will assist Provider Relations and Credentialing Department with tasks that also include interactions with providers, outreach to members and other business affiliates of IMS.
Routinely communicate organizational policies, procedures and processes anticipate and respond to Provider education needs and conduct ongoing Provider and office staff trainings.
Comply with all company policies, trainings, procedures, and expectations, along with all federal, state, and local laws, including HIPAA and confidentiality.
Strong call center skills and adaptability is needed in this position, as every situation is different.
Customer Service Representative has duties in the following:
50% Customer Service Duties25% Provider Relation Duties25% Credentialing DutiesSome essential duties include:
Providing concierge-level customer service towards all calls/emails that come inLiaison between IMS clients, members, and IMS departments in resolving issues and concerns.
Provides general information regarding the Company and programs availableConducts portal trainings, assists and troubleshoots account issuesResponds to internal/external inquiries on application and enrollment mattersPerforms internal audits for internal and external needs regarding credentialing and re-credentialing processAssists Credentialing department by implementing credentialing and provider enrollment processes for identified healthcare providersAssists in accurately inputting data entry of the credentialing documents into databasesResponds to internal/external inquiries regarding application and enrollmentAssist in conducting sanctions checks on providers and other contracted business affiliates/entities to ensure no exclusion in federal programsOur team at IMS is looking for highly motivated individuals to join our growing start-up.
We strive to innovate the healthcare industry by providing management and consultant services to Independent Physicians Associations (IPAs) and Health Plans.
Our team utilizes their comprehensive knowledge of the healthcare industry to provide quality services for our contracted Medicare members in a fast-paced and multi-faceted environment.
Our positions offer an in-depth perspective of the managed care industry to interested candidates that are looking to take risks and share in professional development and growth alongside our expanding company.
If you are looking to make an impact in your career, in a flourishing new company, and in the healthcare industry, we welcome you to apply to join our team!IMS offers competitive compensation depending on experience.
We are an equal opportunity employer and seek diversity in our workforce.
IMS is also an E-Verify Employer.
To learn more about E-Verify and your rights and responsibilities, please visit:
https:
//www.
e-verify.
gov/employees/employee-rights-and-responsibilities.
Required:
Bi-/Multi-Lingual in Vietnamese, Chinese (Cantonese/Mandarin), Korean speakers, preferred.
Active and valid Driver's License:
may travel to visit clients
Experience:
At least 2
years of related customer service experience preferably in a medical office, management service organization, and/or healthcare setting.
1 - 2 years experience in a call center and data entry environment.
Skills/Knowledge:
Strong understanding of health insurance eligibility and authorization requirementsExcellent customer service and telephone etiquetteKnowledge of medical terminology and managed care systemKnowledge of insurance authorization process (preferred)Conflict resolution and problem-solving abilitiesActive listening and communicationAccurate data entry skillset and computer-savvy.
Education:
High School diploma or equivalent and work experience is required Please note that the duties and responsibilities outlined above are summarized and may not encompass all tasks associated with the position.
The nature of the role may require adaptation to changing circumstances and additional responsibilities not explicitly mentioned here.
The organization reserves the right to modify, interpret, or supplement the job duties as needed.
Compensation details:
20-25 Hourly WagePIce6d73ebd187-25401-33982020About the Company:
Innovative Management Systems Incorporated.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provider Service Coordinator (Vietnamese/Chinese Speakers)Hybrid:
Work from Home and In-OfficeNon-ExemptPay Range:
Starting $20 - $25 per hour or depending on experience.
Full TimeBenefits Eligible:
Medical, Dental, Vision, Holidays, PTO, PSL, etc.
May need to travel via automobile or reliable transportation required.
We are looking for an applicant that is bi-/multi-lingual in Vietnamese, Chinese (Mandarin/Cantonese), Korean preferred.
The Provider Service Coordinator (PSC) is an integral part of the Provider Services Department with a primary goal to improve quality, act as an advocate to our Providers and Members while providing concierge services.
The PSC must be able to utilize all policies and resources to answer questions and direct Providers and Members in order to resolve their concerns.
The PSC will assist Provider Relations and Credentialing Department with tasks that also include interactions with providers, outreach to members and other business affiliates of IMS.
Routinely communicate organizational policies, procedures and processes anticipate and respond to Provider education needs and conduct ongoing Provider and office staff trainings.
Comply with all company policies, trainings, procedures, and expectations, along with all federal, state, and local laws, including HIPAA and confidentiality.
Strong call center skills and adaptability is needed in this position, as every situation is different.
Customer Service Representative has duties in the following:
50% Customer Service Duties25% Provider Relation Duties25% Credentialing DutiesSome essential duties include:
Providing concierge-level customer service towards all calls/emails that come inLiaison between IMS clients, members, and IMS departments in resolving issues and concerns.
Provides general information regarding the Company and programs availableConducts portal trainings, assists and troubleshoots account issuesResponds to internal/external inquiries on application and enrollment mattersPerforms internal audits for internal and external needs regarding credentialing and re-credentialing processAssists Credentialing department by implementing credentialing and provider enrollment processes for identified healthcare providersAssists in accurately inputting data entry of the credentialing documents into databasesResponds to internal/external inquiries regarding application and enrollmentAssist in conducting sanctions checks on providers and other contracted business affiliates/entities to ensure no exclusion in federal programsOur team at IMS is looking for highly motivated individuals to join our growing start-up.
We strive to innovate the healthcare industry by providing management and consultant services to Independent Physicians Associations (IPAs) and Health Plans.
Our team utilizes their comprehensive knowledge of the healthcare industry to provide quality services for our contracted Medicare members in a fast-paced and multi-faceted environment.
Our positions offer an in-depth perspective of the managed care industry to interested candidates that are looking to take risks and share in professional development and growth alongside our expanding company.
If you are looking to make an impact in your career, in a flourishing new company, and in the healthcare industry, we welcome you to apply to join our team!IMS offers competitive compensation depending on experience.
We are an equal opportunity employer and seek diversity in our workforce.
IMS is also an E-Verify Employer.
To learn more about E-Verify and your rights and responsibilities, please visit:
https:
//www.
e-verify.
gov/employees/employee-rights-and-responsibilities.
Required:
Bi-/Multi-Lingual in Vietnamese, Chinese (Cantonese/Mandarin), Korean speakers, preferred.
Active and valid Driver's License:
may travel to visit clients
Experience:
At least 2
years of related customer service experience preferably in a medical office, management service organization, and/or healthcare setting.
1 - 2 years experience in a call center and data entry environment.
Skills/Knowledge:
Strong understanding of health insurance eligibility and authorization requirementsExcellent customer service and telephone etiquetteKnowledge of medical terminology and managed care systemKnowledge of insurance authorization process (preferred)Conflict resolution and problem-solving abilitiesActive listening and communicationAccurate data entry skillset and computer-savvy.
Education:
High School diploma or equivalent and work experience is required Please note that the duties and responsibilities outlined above are summarized and may not encompass all tasks associated with the position.
The nature of the role may require adaptation to changing circumstances and additional responsibilities not explicitly mentioned here.
The organization reserves the right to modify, interpret, or supplement the job duties as needed.
Compensation details:
20-25 Hourly WagePIce6d73ebd187-25401-33982020About the Company:
Innovative Management Systems Incorporated.
Estimated Salary: $20 to $28 per hour based on qualifications.
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