Transportation Supervisor



  • Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
  • Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
  • Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
  • Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
  • Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
  • Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
  • Performs other related and assigned duties as necessary.

    Supervises up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.


    • Budget
    • Driver performance, including hourly off-load rate, on-time delivery, and reliability
    • Customer and vendor relationships
    • DOT compliance
    • Teamwork within the department and across departments
    • Customer satisfaction
    • Safety of employees
    • Safety of facility and transportation equipment
    • AIB rating


    Education and experience equivalent to:


    Bachelor s degree in management, business, or psychology from an accredited college or university.


    3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.

    Knowledge, Skills and Abilities

    Knowledge of (B/basic; J/journey; E/expert):

    • DOT regulations, policies, and procedures (J)
    • Labor contracts and labor union environment (J)
    • On-board computer systems (J)
    • Relevant safety policies, practices and procedures (J)
    • Management/supervisory concepts and techniques (B)
    • Project management concepts and techniques (B)
    • Budgetary concepts and procedures (B)
    • PC word-processing/spreadsheet software applications (B)
    • Scheduling and routing (B)
    • Computer-based routing systems (B)
    • Shipment and distribution of food or allied products (B)
    • Regional geography and customer locations (B)

    Skill and ability to:

    • Supervise a diverse workforce of up to 100 employees
    • Resolve and report delivery issues between drivers and customers; other customer service issues
    • Supervise and motivate employees in a team-based environment
    • Interpret transportation operations anomalies and identify appropriate solutions
    • Prepare administrative and technical documents and reports
    • Work effectively in a general business environment, with a focus on high levels of quality and customer service
    • Travel via airplane and drive an automobile
    • Act in accordance with GSF s Values and Creed

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